Conversation: one exchange with a customer, from their first enquiry through the follow-up questions and answers. It can include many bot replies.
Bot reply: one message the bot sends. A customer question followed by a bot answer counts as one bot reply, not two.
Example: 700 conversations with 10–15 bot replies each means approximately 7,000–10,500 bot replies. If you already know the number of bot replies, select “Bot replies” to use that number directly.
Count the total across all your bots and channels.
For example: questions and answers, an appointment request or an availability enquiry. Live bookings require a connected booking system.
How is this calculated?
Usage is estimated at $0.018 per bot reply. This is an illustrative average, not a fixed tariff. Longer replies, model choice and extra AI actions can change the cost.
Shekel amounts use an illustrative rate of ₪3.033 per USD, dated September 16, 2026. This rate is not updated live; conversion fees may apply.